Booking Terms & Conditions
Please read these Booking Terms & Conditions carefully before making a booking with Vy Brows Artistry. By making a booking and paying any applicable booking fee, consultation fee or patch test fee, you confirm that you have read, understood and agreed to these terms.
These terms are designed to make the booking process clear and fair for both you and Vy Brows Artistry.
Privacy & Personal Information
When visiting or booking with Vy Brows Artistry, it is necessary to collect certain personal and, where relevant, medical information.
This may include your name, contact details, date of birth, medical history, allergies, medication and other information relevant to your treatment. This information is requested so that we can assess your suitability for treatment, provide you with an appropriate and safe service, manage your appointment and maintain appropriate professional and insurance records.
Your personal and medical information will be handled responsibly and only used for purposes connected with your treatment, appointments, professional records, insurance requirements and the running of Vy Brows Artistry.
Your contact details may be used to:
• Confirm or remind you about appointments
• Notify you of changes to your appointment
• Provide treatment information or aftercare
• Respond to enquiries or information you have requested
• Request feedback about your experience
• Contact you regarding relevant services or updates, where you have given appropriate consent to receive marketing communications
Booking Fee & Payment
A £100 booking fee is required to secure your appointment for treatments where a booking fee applies.
The booking fee is deducted from the total treatment price. It is not an additional charge on top of your treatment.
For example, if your treatment is £300, a £100 booking fee will be paid when booking the appointment and the remaining £200 will be payable on the day of your treatment.
Your appointment is not considered secured until the required booking fee has been paid.
The booking fee is non refundable if you decide not to proceed with your appointment. Where the required cancellation notice is given, the booking fee may be transferred to a new appointment date, subject to availability and the terms below.
The booking fee cannot be transferred to another person or used towards a different type of treatment unless agreed by Vy Brows Artistry.
Consultation & Patch Test Fees
Consultation and patch test appointments are separate appointments and are charged separately from treatment bookings.
Any consultation or patch test fee paid to secure these appointments is non refundable and non transferable.
This applies even if you subsequently decide not to proceed with treatment, change your mind, do not attend the appointment or decide that the consultation or patch test is no longer required.
By booking and paying for a consultation or patch test appointment, you are reserving that appointment time specifically for you.
Where a patch test can be completed by post, any applicable postage charge is also non refundable once the patch test has been arranged and posted.
Cancellation & Rescheduling
We understand that plans can change. If you need to cancel or rearrange your appointment, please provide at least 48 hours’ notice.
Where at least 48 hours’ notice is given, your booking fee may be transferred to a new appointment date, subject to availability.
Cancelling an appointment does not entitle you to a refund of your booking fee.
If you cancel or request to rearrange your appointment with less than 48 hours’ notice, your booking fee will be forfeited and cannot be transferred to a new appointment.
A new booking fee will be required if you wish to book a new appointment.
Illness & Unexpected Emergencies
If you become unwell or have an unexpected emergency, please contact us as soon as possible rather than attending your appointment when you are not fit for treatment.
We completely understand that illness and unforeseen circumstances can happen. However, cancellations or requests to rearrange made within the 48 hour cancellation period will still be treated as a late cancellation and the applicable cancellation provisions within these Terms & Conditions will apply.
This includes cancellations due to illness or unexpected personal circumstances.
We will always do our best to consider genuine emergencies on a case by case basis and may use our discretion where appropriate, but this cannot be guaranteed.
Please do not attend your appointment if you are unwell, have an infection, or have symptoms that may affect your suitability for treatment or pose a risk to yourself or others.
No Shows & Late Cancellations
Failure to attend your appointment without notice, or cancelling or rearranging with less than 48 hours’ notice, will result in the loss of your booking fee.
For late cancellations and no shows, an additional cancellation charge may apply depending on the circumstances and whether the appointment time can be filled.
Where an appointment cannot be filled due to a late cancellation or no show, a charge of up to 100% of the treatment price may apply.
Where the appointment can be filled, a lower cancellation charge may be applied at the discretion of Vy Brows Artistry.
Any outstanding cancellation balance must be paid before a new appointment can be booked.
If Vy Brows Artistry Needs to Cancel or Rearrange
In the unlikely event that Vy Brows Artistry needs to cancel or rearrange your appointment, we will provide as much notice as reasonably possible and do our best to offer you an alternative appointment at the earliest suitable opportunity.
If we are unable to provide the treatment and you do not wish to rearrange, any applicable payment will be dealt with appropriately based on the circumstances.
Patch Testing
Patch testing requirements depend on the treatment being carried out.
Semi Permanent Makeup
A patch test is not routinely required for semi permanent makeup treatments.
However, if you have allergies, sensitivities, medical conditions, previous reactions or any concerns about the treatment, please disclose this information on your medical form and let us know before treatment.
If you would feel more comfortable having a patch test before your appointment, this can be arranged.
A patch test may be completed during an in person consultation at the studio or, where appropriate, a patch test may be posted to you at your own cost.
A patch test cannot guarantee that you will not experience a reaction during or after treatment. Any reaction to a patch test must be reported to Vy Brows Artistry before proceeding with treatment.
Henna Brows
A patch test is required at least 48 hours before every Henna Brow treatment, in accordance with the product and treatment requirements.
The patch test can be booked separately through the booking system.
Your Henna Brow treatment cannot go ahead if the required patch test has not been completed within the required timeframe.
If you fail to complete the required patch test before your appointment, your treatment may need to be cancelled and the applicable cancellation provisions within these Terms & Conditions will apply. You may also be required to pay again to rebook.
A previous successful patch test does not guarantee that a reaction will not occur in the future.
Laser Tattoo & PMU Removal
A patch test is required before laser tattoo or PMU removal treatment.
The patch test must be completed before booking or proceeding with the full treatment, where required by Vy Brows Artistry.
It is the client’s responsibility to ensure that the required patch test has been completed and that any reaction or concern is reported before treatment.
Treatment will not proceed if the required patch test has not been completed or if the skin or pigment response indicates that treatment is not appropriate.
Contraindications & Medical Information
It is your responsibility to provide accurate and complete information regarding your health and medical history before treatment.
This includes, where relevant:
• Previous semi permanent makeup or tattoo work
• Medication
• Allergies and sensitivities
• Skin conditions
• Medical conditions
• Previous reactions to treatments or products
• Pregnancy or breastfeeding
• Recent surgery or medical procedures
• Any other potential contraindications
You must also inform Vy Brows Artistry if there have been any changes to your medical history, medication or health since your previous appointment.
Failure to provide accurate information may result in your appointment being cancelled or postponed. It may also affect your healed results or increase the risk of a reaction or other complication.
Treatment will not be carried out where it is considered unsuitable or unsafe.
Previous Semi Permanent Makeup & Correction Work
If you have previously had semi permanent makeup or cosmetic tattooing carried out elsewhere, you must inform Vy Brows Artistry before booking your treatment.
Previous work may affect whether a new treatment can be carried out and what treatment options are suitable.
Depending on the previous work, a virtual or in person consultation may be required before an appointment can be confirmed.
If you arrive for your appointment with previous work that has not been disclosed, Vy Brows Artistry reserves the right to refuse treatment if the skin or existing pigment is not suitable.
In this situation, your booking fee may be forfeited and you may be required to pay for a new appointment or consultation before rebooking.
As with all semi permanent makeup treatments, healed results cannot be guaranteed.
Treatment Suitability & Right to Refuse Treatment
Vy Brows Artistry reserves the right to postpone or refuse treatment where it is considered unsuitable or unsafe to proceed.
This may include, but is not limited to, undisclosed medical conditions, contraindications, previous work, skin conditions, infection, irritation, sunburn, recent tanning, medication, pregnancy, breastfeeding or any other circumstance that may affect the safety or outcome of the treatment.
Where treatment cannot safely proceed due to information that should have been disclosed before the appointment, the applicable booking and cancellation provisions within these Terms & Conditions will apply.
Arrivals & Lateness
Please plan your journey in advance and allow enough time for traffic, parking and other unexpected delays.
If you are running late, please contact Vy Brows Artistry as soon as possible by email or Instagram message.
Please arrive on time for your appointment.
For standard treatments, arriving more than 10 minutes late may mean that the treatment needs to be shortened or rescheduled, depending on the time available.
For semi permanent makeup and other longer treatments, the full allocated appointment time is required to provide the best possible service and results.
If you arrive too late for the treatment to be carried out safely or properly, the appointment may need to be cancelled or rearranged and the applicable cancellation provisions within these Terms will apply.
A late arrival that results in the appointment being unable to go ahead may be treated as a late cancellation and a cancellation charge may apply.
If you arrive early, you are welcome to wait in the designated waiting area.
Children, Guests & Pets
Please attend your appointment alone wherever possible.
Unfortunately, children, additional guests and pets cannot be accommodated during treatments due to studio hygiene, safety and insurance requirements.
This is particularly important for treatments involving tattooing, needles, laser equipment or other professional treatment equipment.
Food, Drink & Smoking
Please do not eat, drink or smoke within the treatment area or studio where this may affect hygiene or safety.
If you are attending a longer appointment, please plan accordingly and eat and drink before your appointment where appropriate.
Photography & Treatment Records
Before and after photographs may be taken as part of your treatment record and for professional, insurance and record keeping purposes.
You will be asked separately whether you are happy for your photographs or videos to be used on social media, the website or other promotional platforms.
Agreeing to treatment photography does not automatically mean that you have agreed to your images being used publicly.
You may decline permission for social media or promotional use without this affecting your treatment.
Treatment Results
Every client and every skin type is different. Results can vary depending on skin type, lifestyle, age, previous treatments, medication, aftercare, sun exposure and individual healing.
For semi permanent makeup and cosmetic tattoo treatments, healed results cannot be guaranteed.
Pigment may fade, change in tone or heal differently from the initial result. Additional appointments may be recommended depending on the treatment and individual healing.
For tattoo and PMU removal treatments, complete removal cannot be guaranteed. The number of treatments required varies from person to person and depends on factors including pigment type, colour, depth, age, location and individual healing.
Following the recommended aftercare is an important part of achieving the best possible result.
Aftercare & Client Responsibility
You will be provided with appropriate aftercare instructions following your treatment.
It is your responsibility to follow the aftercare instructions carefully and contact Vy Brows Artistry if you have any concerns during the healing process.
Failure to follow aftercare instructions may affect your healed results and increase the risk of complications.
Vy Brows Artistry cannot be held responsible for avoidable complications or changes to results resulting from failure to follow the recommended aftercare.
Customer Service & Feedback
We genuinely value your feedback.
If you have any concerns about your treatment or experience, please contact us as soon as possible so that we have an opportunity to discuss the matter with you and, where appropriate, help resolve it.
For general feedback, we would appreciate you getting in touch within 7 days of your treatment.
You can contact us at:
Agreement to These Terms
By making a booking with Vy Brows Artistry, paying a booking fee, consultation fee or patch test fee, you confirm that you have read and understood these Booking Terms & Conditions and agree to comply with them.
These Booking Terms & Conditions should be read alongside any applicable Medical Form, Consent & Release Agreement, treatment information and aftercare instructions provided by Vy Brows Artistry.
Where a treatment specific consent form contains additional requirements relating to that particular treatment, those requirements will also apply.
Vy Brows Artistry reserves the right to update these terms from time to time. The terms applicable to your booking will be those presented to you and agreed to at the time of booking.